Progress Checklist

What You'll LearnHow You'll LearnDuration

Introducing Socrates

Welcome
Continuous Learning
Learning with Socrates
Internet Explorer
Road Map to Success
Demonstrating Success

  • Read Introducing Socrates
  • Install IE4, if necessary
  • Practice browsing skills
  • Read How to Take a Test
  • 30 minutes
  • 1 hour
  • 1 hour
  • 30 minutes

Getting Started

  • Print checklist
  • Read Introduction to Winstar, use the study aid, and take the test
  • 5 minutes
  • 3 hours

Your Job

Study Aid
Customer Sat Org.
Who is the customer
Roles and Responsiblities
Best Practices
A Day in the Life

  • Print out the study aid
  • Read Your Job
  • Read Tips
  • Prioritize tasks
  • Read Our List
  • Answer questions
  • 5 minutes
  • 45 minutes
  • 15 minutes
  • 30 minutes
  • 15 minutes
  • 1 hour

Products & Pricing

Study Aid

  • Print out the study aid
  • 5 minutes

Introduction
WinStar University
Grapevine
The Pond

  • Read Products & Pricing
  • Visit WinStar University
  • Visit Grapevine
  • Visit the Pond
  • 45 minutes
  • 1 hour
  • 1 hour
  • 1 hour

Local Products Course

  • Read Local Products, use the study aid, and take the test
  • 3 hours

Long Distance Course

  • Read Long Distance, use the study aid, and take the test
  • 3 hours

Practice Scenarios

  • Go through the scenarios
  • 1 hour

Questions & Answers

  • Answer the questions
  • 1 hour
 

Understanding Systems

Study Aid

  • Print out the study aid
  • 5 minutes

C-Host
Remedy
PeopleSoft AR
CODI
Workbook
Cubes/IVS

  • Read Understanding Systems
  • Browse through PeopleSoft documentation
  • Browse through CODI documentation
  • Browse through the Workbook documentation
  • Browse the Cubes/IVS documentation
  • 1 hour
  • 1 hour
     
  • 30 minutes
     
  • 2 hours
     
  • 2 hours