Introducing Socrates

Welcome!

Welcome to WinStar Customer Satisfaction. Socrates is your online mentor, a friend who will give you a guided tour of your new job and the telecommunications industry.

Continuous Learning

Socrates might be the first training you get from WinStar, but it won't be the last. WinStar is committed to your development and continued growth. As a Field Account Manager, you will participate in a continuous learning process that will make you an expert at your job and help you develop new and diverse skills.

Learning with Socrates

Socrates is not like a traditional teacher, looking over your shoulder to make sure you're doing your work. Your mentor is here to give you guidance and help you succeed.

Learning with Socrates requires that you:

  • Play an active part in the learning
  • Work independently or with little supervision
  • Take responsibility for learning
  • Keep track of your own results
  • Learn what you need to learn

By following the guidance you receive from your mentor, you will take the first step in your continuous learning process. The goal is to give you some tools and skills that you will help you quickly become a productive contributor to Customer Satisfaction.

Internet Explorer

Your mentor can't help you unless you use the Internet Explorer browser. If you don't have Version 4.0 of Internet Explorer, now's the time to get it. Click here to get instructions for downloading it from Microsoft and installing it on your pc. When you are asked what you want to do with the file, choose Open this file from its current location. When the file appears in your browser, click on the printer icon to print the file. Now you're ready to install.

As you travel through Socrates, you will notice that a new browser window opens when you click on a link that takes you away from Socrates and leads you to a new site--WinStar University, for example. Be sure to close the browser window by clicking on the x in the top right corner of the screen when you are ready to return to Socrates. Otherwise, you'll end up with a lot of open windows on your desktop!

Whenever you see this icon you will be directed to browse (or "surf") for information on our various corporate Intranets or on the World Wide Web (WWW).

Road Map to Success

Are you ready for a little adventure? You are about to embark on a learning journey that will take you places you never knew existed. This journey will set the foundation for a very successful career as a Field Account Manager at WinStar.

Starting with this online guide, you will be led on a guided tour with many stops along the way:

  • The telecommunications industry
  • Introduction to WinStar
  • WinStar University
  • Overview of our products and pricing
  • A description of your job and the skills you need to do it well
  • An overview of the computer systems that you will use in your job

Demonstrating Success

After you have completed your journey, you will be able to:

  • Explain FAM best practices
  • Describe your job responsibilities
  • Explain WinStar products and pricing options
  • Use job aids to explain pricing based on geographic area and term and volume commitments
  • List the members of your branch office and their roles
  • Explain the points you would make to "up sell" specific products to our customers

Additional Resources

Here are some additional resources that you may want to check out before getting started. If you think you need some practice with browsers, go to Browser Basics. Be sure you're comfortable with your browsing skills before you go any farther.

Frequently, during your course of study with Socrates, you will take tests. Before you do, check out How to Take a Test.

Getting Started

The first thing you should do is print a copy of the Progress Checklist, so you can keep track of your journey to success. Next you should visit WinStar University and access the Introduction to WinStar course. Then you should print the study aid, use the study aid while you go through the course, and take the test. It should take you about two to three hours.

Ready to get your introduction to Winstar?

Bon voyage!