History of Telecommunications Study Aid

Regulation



What 19th century invention had the most widespread and profound effect on the telecommunications industry?

a) The telegraph

b) The radio

c) The telephone

d) The Pony Express


Which of the following is a possible example of an interstate carrier?

a) Truck

b) train

c) telephone network

d) carrier

e) all of the above


Which government agency replaced the ICC as the telecommunications regulator?

a) DOJ

b) NSA

c) FCC

d) INS


Which legislation positioned AT&T as the de facto telephone monopoly?

a) The Telecom Act of 1996

b) The Man Elkins Act

c) The Sherman Antitrust Act

d) The Communications Act of 1934



Deregulation


Identify an influence that contributed to the incremental wearing down of regulation and the AT&T monopoly.

a) Reduced costs based on technological advances

b) The Cold War

c) The expanded use of Television

d) The ability of AT&T to offer the lowest prices for telephone service


Which decision led the way for competing companies to be able to provide their own telephone equipment?

a) The Carterfone Decision

b) The Hush-a-phone Decision

c) The Modified Final Judgment

d) The Specialized Common Carrier Decision



Divestiture


What organization developed the national telephone network?

a) FCC

b) ICC

c) AT&T

d) ITU


Label the groups of the 10 digit dialing number:

XXX XXX XXXX
A B C

___ Office Code

___ Line Number

___ Area Code


List the appropriate letter identifying the components of the following network diagram.

___ End Office

___ Access Tandem

___ Phone Lines

___ Lata Tandem

___ Point of Presence


In the map below, identify each of the following LATA jurisdictions:

___ Intrastate/IntraLATA

___ Intrastate/InterLATA

___ Interstate/IntraLATA

___ Interstate/InterLATA


Complete this sentence: Divestiture resulted in ________________ and __________________.

a) Deregulated long distance market

b) Deregulated local market

c) Seven new local service providers

d) Breakup of MCI from AT&T


Define the following acronyms.

RBOC -

LEC -

IXC -

LATA -

EO -

CO -

AT -

POP -



The Telecommunications Act of 1996


Which legislative Act seeks to open all telecommunication markets to competition?

a) The Telecom Act of 1996

b) The Man Elkins Act

c) The Sherman Antitrust Act

d) The Communications Act of 1934


List the five categories of telecommunication business impacted by this Act.




Telecommunications Today Study Aid


Telecommunications Policy and Business Environment


List 3 areas of Telecommunication that the FCC has jurisdiction over.


The Telecommunications market including Long Distance, Local and Internet Services is closest to which size?

a. $8,000,000,000

b. $170,000,000,000

c. $40,000,000,000

d. $205,000,000,000


Complete this sentence: The State Regulatory Commissions regulate ___________ calls, while the FCC regulates ______________calls.



Which state agency meets regularly to review proposed tariff changes?



Define the term Tariff.


Who has access to data on the offered services pricing of proposed tariffs?

a) The mayor and carrier representatives

b) Voters

c) Carrier legal counsel and tariff committee members

d) Anyone



Transmission Basics


List 2 examples of transmission media



Identify a limitation of the use of High Frequency transmission



Identify an advantage of the use of High Frequency Transmission.



Binary on and off signals are associated with which type of transmission signal?



A sound wave that imitates the original sound is associated with which type of transmission signal?



What is the process used to digitize the analog signal?

a) Pulse Code Modulation

b) Multiplexing

c) Packet Switching

d) SS7


What is the type of circuit that transmits the basic data signal?

a) Twisted Pair

b) DS-0

c) Short

d) Transistor


Identify which is being described, line or trunk.

_____ A communications circuit between two points, both of which are switching systems.

_____ A communications circuit between a switching system and a subscribers' equipment.


What is the transmission technique that enables a number of channels to be transmitted over a single circuit?

a) Pulse Code Modulation

b) Multiplexing

c) Packet Switching

d) SS7


What form of transmission breaks up a stream of data, transmits the fragments, and reassembles them before they reach their destination?

a) Pulse Code Modulation

b) Multiplexing

c) Packet Switching

d) SS7


Define the following acronyms:

ATM

SONET

ISDN



List 2 examples of HICAP services.



Telecom Service Systems


Link the service with the appropriate definition:

A. Key System

B. Hybrid System

C. PBX

D. Centrex


___ A network service that employs the use of the Central Office switching equipment to provide internal communications, call management features and access to the public switched network for businesses.

___ A telephone system that combines both key and PBX features.

___ A telephone system located on a customer's premise that provides shared access to one or more outside lines.

___ A telephone system located on a customer's premise that establishes voice-grade and digital transmission over access facilities (trunks).



Competitive Service Providers


What type of companies provide alternative access to the IXCs?

a) Wireless

b) CAPs

c) PCS

d) Resellers


Which type of service provider often transmits video over distant geographic areas?

a) Cellular Mobile

b) CAP

c) PCS

d) Satellite


Which type of service is characterized by the use of high frequency, high volume transmission, but limited range?

a) Cellular Mobile

b) Microwave

c) Satellite

d) ISDN


Page and Cellphone are services of which type of provider?

a) Cellular Mobile

b) CAP

c) PCS

d) Resellers


Define the following acronyms associated with mobile service providers:

RCC

CMC

CGSA

MTSO




Why WinStar Study Aid



Company Profile


Who is WinStar's founder and CEO?

a) Bill Rouhana

b) Dave Schmieg

c) Nate Kantor

d) Bill Shockley


Identify an opportunity for WinStar created by the Telecom Act of 1996.

a) WinStar is able to enter the international telecommunications market

b) WinStar is able to sell computer hardware

c) WinStar has 2 years to develop its local market before the established long distance providers can enter the market

d) WinStar has greater access to financial backing resources


Link each component of the WinStar umbrella of companies with the appropriate description.

A. WinStar Telecommunications

B. WinStar Network Services

C. WinStar Broadband Services

D. WinStar Wireless

E. WinStar Real Estate

F. WinStar Media

G. WinStar International

___ Sells and services the large account segment of the market with voice services provided by WinStar Telecom and broadband data services provided by WinStar Broadband Services.

___ Plans, builds and runs WinStar's national local broadband network, switches, network operations center, advanced technology development and implementation.

___ Is responsible for all of WinStar's national site acquisition activities.

___ Provides all the marketing, sales, customer installation provisioning, customer satisfaction and business support systems that provide WinStar services to our customers.

___ Was developed as part of our domestic thrust to all parts of the world.

___ Is responsible for providing Internet services, Local Area Network services, and integrated data solutions.

___ Provides an array of information and entertainment content as part of WinStar's convergence strategy.



WinStar Strategy for Success



What portion of the telecommunications service market is WinStar targeting?

a) Residential

b) International

c) WinStar building tenants

d) Government


Name one competitor of WinStar in each of the following markets:

Long Distance

Internet Services

Local Services


Who is WinStar's biggest competitor?

a) AT&T

b) UUNet

c) MCI

d) Sprint

e) RBOCs


Two ways in which WinStar will seize telecommunications market opportunities are:

a) Superior customer service and advanced technology

b) Austere management practices and use of satellites

c) Superior customer service and targeting business in WinStar buildings

d) Reselling cable television and providing cutting edge connectivity equipment



Describe how bundled pricing offers an advantage to our customers.



WinStar Products and Services



Define WinStar Wireless Fiber.



In which range of the electromagnetic spectrum does WinStar Wireless Fiber operate?



Identify a service to which WinStar provides wireless access.



Winstar Customer Satisfaction



Describe a way that WinStar can achieve "customer intimacy"?



Supporting the Call Center is a Customer Satisfaction Operational team. What is this team responsible for?



What are the three measurements of success for achieving customer service used by our Call Center:?



Which customer satisfaction tool provides raw data for continued improvement and process development, and critical information needed for organizations being developed to administer to the customer?