There are certain phrases that you should use frequently--and others that you should avoid whenever possible.

Feel Free to Use	How can I help? Which do you prefer? How can it be corrected? I understand. I will, I'm willing, I can
Phrases to Avoid	You need to . . . . I can't/you can't . . . . I'll try. What's your problem? Oh, that's just the way . . . . It's Company policy. You'll have to call . . . .

C.A.R.E Active Listening Useful Phrases Active Speaking Return to Job Aids